Privacy Policy

Effective date: Nov 10, 2026

1. Who we are

This Privacy Policy explains how GALPA USA CORP, doing business as Total Parts ("Total Parts", "we", "us"), collects, uses and shares personal information when you visit us.totalparts.com, buy from us, or contact us. It also covers orders for our products placed through third-party marketplaces where we sell.

You can reach us about privacy at:

·       Mail: Total Parts, 6000 NW 97 Ave. Unit 13, Doral, FL 33178, USA

·       Phone: (786) 600-6790

·       Email: infous@totalparts.com

2. Information we collect

We collect only what we need to sell, ship and support our products.

Information you give us

·       Account and contact details: name, email address, phone number, password (stored in hashed form).

·       Order details: billing and shipping addresses, products purchased, order history.

·       Messages you send us: emails, contact form submissions, return and warranty requests.

Payment information. Payments are processed by our payment providers Stripe, LLC. We do not store full card numbers or security codes on our servers. We receive a confirmation of payment and limited details such as the card type and last four digits.

Information from marketplaces. When you buy our products on Amazon, eBay, Walmart or TikTok Shop, that marketplace sends us the information needed to fulfill your order and handle returns: your name, shipping address, order contents, order and return identifiers, and tracking numbers. The marketplace's own privacy policy governs how it handles your information.

Information collected automatically. When you browse our site, our servers and the cookies described in section 5 record your IP address, browser and device type, pages viewed, and the date and time of your visit.

3. How we use information

We use personal information to:

·       Process, ship and deliver orders, and send order and shipping notices.

·       Handle returns, refunds, replacements and warranty claims.

·       Answer questions and provide customer support.

·       Keep accounting, tax and inventory records.

·       Detect and prevent fraud, abuse and security incidents.

·       Maintain and improve our website and product catalog.

·       Comply with the law and with the rules of the marketplaces where we sell.

With your consent, we send emails about products and offers. Every such email includes an unsubscribe link.

We do not use personal information for automated decisions that produce legal or similarly significant effects.

4. Who we share information with

We share personal information only with those who need it to run our business:

These providers may use the information only to perform services for us.

If our business is sold or merged, customer information may transfer to the new owner, subject to this policy.

We do not sell personal information for money. We use advertising tools from Google and Meta that collect browsing data on our site through cookies to measure and show our ads; see section 5.

5. Cookies

Our website uses cookies that are necessary for it to work: they keep you signed in, remember your cart and language, and protect forms against abuse.

We also use analytics and advertising cookies from Google LLC (Google Tag Manager, Google Analytics 4, Google Ads remarketing and conversions) and Meta Platforms, Inc. (Meta Pixel). They collect your IP address, device identifiers and the pages you view, to measure site usage and to show and measure our ads on their platforms. You can opt out at adssettings.google.com and in your Facebook ad preferences, or by blocking cookies in your browser.

You can block or delete cookies in your browser settings. If you block necessary cookies, the cart and checkout may not work.

6. Retention and security

We keep personal information only as long as we need it for the purposes above:

·       Order, invoice and return records: 7 years after the order, to meet tax and accounting obligations.

·       Customer accounts: until you ask us to delete the account, unless we must keep order records as stated above.

·       Support messages: 3 years after the case is closed.

·       Marketplace data: as long as the applicable marketplace’s rules allow. When a marketplace (such as eBay, Amazon, Walmart, or others) notifies us that a user has closed their account or requested data deletion, we delete or anonymize that user's data across our systems, unless applicable law requires us to retain it.

We protect information with encrypted connections (HTTPS), access restricted to staff who need it, and encryption of the credentials our systems use. No system is completely secure. If a breach affects your personal information, we will notify you as the law requires.

7. Your choices and rights

You can ask us to:

·       Tell you what personal information we hold about you and give you a copy.

·       Correct information that is wrong.

·       Delete your information, except what we must keep by law (for example, invoices).

·       Stop sending you marketing emails.

Send your request to infous@totalparts.com or to our mailing address. We will verify your identity before acting and answer within 45 days. We will not treat you differently for making a request.

Depending on the state or country where you live, the law may give you additional rights. We honor the rights that apply to you.

You can also review and update your details at any time in your account on us.totalparts.com. For orders placed on a marketplace, you can also exercise your rights directly with that marketplace.

8. Children

Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

9. Where information is processed

We operate in the United States and process information there. If you order from another country, your information will be transferred to and processed in the United States.

10. Changes to this policy

We may update this policy. We will post the new version on this page with a new effective date. If a change is significant, we will give notice on our website or by email.

11. Contact

Total Parts, 6000 NW 97 Ave. Unit 13, Doral, FL 33178, USA. Phone (786) 600-6790. Email infous@totalparts.com.

If the English and Spanish versions of this policy differ, the English version prevails.